FAQs

Breakdown cover amendment FAQs

Can I upgrade my level of cover once my breakdown policy has started?

Yes, you can upgrade your level of cover at any time, except when the increase of cover or addition of Personal Cover is at the point of a potential claim. You can also change the vehicles covered.

You can only reduce your level of cover at renewal or if your policy is within the first 14 days of receiving your breakdown cover documents.

To upgrade your cover call us on 0330 678 7117

Lines open:

Monday to Friday 8am - 8pm
Saturday and Bank Holidays 9am - 5pm
Sunday 10am - 4pm

For Text Phone first dial 18001.

Calls will be recorded.

How do I change the payment date or bank details for my breakdown cover payments?

To make a change or discuss your payment call us on 0330 678 7117.

Lines open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and Bank Holidays
10am - 4pm Sunday

For Text Phone: dial 18001 first.

Calls will be recorded.

I've changed my vehicle - how do I transfer my breakdown cover?

If you're changing your nominated vehicle then please call us on 0330 678 7117 and let us know the details of your new vehicle.

We'll update your breakdown policy for you at no additional cost.

Lines are open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and Bank Holidays
10am - 4pm Sunday

For Text Phone: dial 18001 first.

Calls will be recorded.

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