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Help and Contact

We're here to help...

Report a breakdown

Give us a call and we’ll get someone out to you as soon as possible.

From Europe call:  +44 330 678 7111

If you have hearing and/or speech difficulties you can text 07800006725 if you breakdown or need assistance. Lines open 24 hours, 7 days a week (calls may be recorded).  

Report a home start fault

If you’re at home and you’ve got a flat tyre, flat battery or locked/seized brakes you can report it online. 

We’ll call you back to arrange for someone to come out and fix it.

 

Have the following information ready:

  • Your policy number and the phone number you're calling from.
  • Exact details of where you are (use the what3words app if you can).
  • If you have personal cover and you're not in your nominated vehicle, we'll need the make, model and number plate.
     

If you breakdown on a UK motorway

  • Pull on to the hard shoulder as far to the left as you can and switch on your hazard warning lights.
  • Use one of the emergency phones located along the hard shoulder – this will help us find you.
  • If you can't get to the hard shoulder, only leave your vehicle if everyone can safely get clear of the road. While in the vehicle, keep your seatbelt on.
  • Don't try and place any warning device on the motorway.
  • Leave pets in the vehicle (for their safety and yours).
  • Exit the vehicle as safely as possible and stand to the rear of the vehicle behind a barrier or up an embankment if there is one.

Help us find you with what3words

We’ll ask you to use the what3words app if you’ve broken down so we can find you easily and help you on your way - it doesn’t need mobile data or Wi-Fi to use it!

Why not download it and see how it works so you’re ready if you need us?
 

More about what3words

What happens if I don't have cover and break down?

  • If you need a one-off UK roadside recovery, we're here for you.
  • Get the same reliable service you'd get with our annual product, with access to over 4,000 breakdown professionals.
  • Get assistance now by calling us on our 24-hour breakdown line. For Text Phone first dial 18001. Calls may be recorded.
Call us on: 0330 678 7116