Give us a call and we’ll get someone out to you as soon as possible.
Lines open 24 hours, 7 days a week (calls will be recorded). From Europe call: +44 (0)1484 435 806
Have you broken down now?
How to call for breakdown recovery – and what to do if your car breaks down.
We're here to help...
Report a breakdown
Report a home start fault
If you’re at home and you’ve got a flat tyre, flat battery or locked/seized brakes you can report it online.
We’ll call you back to arrange for someone to come out and fix it.
We’ll call you back to arrange for someone to come out and fix it.
Have the following information ready:
- Your policy number and the phone number you're calling from.
- Exact details of where you are (use the what3words app if you can).
- If you have personal cover and you're not in your nominated vehicle, we'll need the make, model and number plate.
If you breakdown on a UK motorway
- Pull on to the hard shoulder as far to the left as you can and switch on your hazard warning lights.
- Use one of the emergency phones located along the hard shoulder – this will help us find you.
- If you can't get to the hard shoulder, only leave your vehicle if everyone can safely get clear of the road. While in the vehicle, keep your seatbelt on.
- Don't try and place any warning device on the motorway.
- Leave pets in the vehicle (for their safety and yours).
- Exit the vehicle as safely as possible and stand to the rear of the vehicle behind a barrier or up an embankment if there is one.