No, if you're travelling abroad, you don't need to tell us in advance - unless you haven't got UK & European Assist breakdown cover and you'd like to add it.
If your car breaks down while you're away and you've got UK & European Assist breakdown cover, give us a call on +44 (0)1484 435 806 (for Text Phone dial +44 151 494 1260) and we'll be happy to help.
Available 24 hours a day, 7 days a week.
To make a complaint you can call us on 0330 678 5223
Lines are open:
Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holidays 9am - 5pm.
For Text Phone first dial: 18001.
Calls will be recorded.
To write to us please address your letter to: The Customer Relations Manager, Britannia Rescue, County Gates, Bournemouth, BH1 2AT.
Alternatively, email: [email protected]. When contacting us, please make sure you quote your policy or claim number.
A copy of our internal complaints procedure is available on request.
If we can't resolve your complaint, you may refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response letter. The address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4567 (free for people phoning from a ‘fixed line’, for example, a landline at home) or 0300 123 9123 (free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02).
Email: [email protected]. For more information please visit www.financial-ombudsman.org.uk.
We're not responsible for content on other websites.
Your documents will be sent by post or email dependant on your preference, email documents will be with you the next working day and posted documents will arrive within five to seven days. If you haven't received your documents within seven working days, please call us on 0330 678 7117 to request new documents.
Lines open
Monday to Friday: 8am - 8pm
Saturday and bank holidays: 9am - 5pm
Sunday: 10am - 4pm
For Text Phone:dial 18001 first. Calls will be recorded.
If you're due to travel and haven't received confirmation don't worry. You can still call us for assistance on our 24hr breakdown lines. In the UK on 0330 678 7111 or 01484 435806 from a mobile, pay phone or a motorway emergency phone (for Text Phone dial 18001 first).
If you have European cover and are abroad call us on +44 (0)1484 435 806 (for Text Phone dial +44 151 494 1260). Just make a note of the numbers before you travel.
Your documents will be sent by post or email dependant on your preference, email documents will be with you the next working day and posted documents will arrive within five to seven days. If you haven't received your documents within seven working days, please call us on 0330 678 7117 to request new documents.
Lines open
8am - 8pm Monday to Friday
9am - 5pm Saturday and Bank Holidays
10am - 4pm Sunday
For Text Phone dial 18001 first. Calls will be recorded.
To drive abroad you will need to have these important to hand:
You may need to display a country of origin sticker on your car. You might also need an international driving permit (IDP) to drive in some EU countries and Norway if you have either:
Check online to see if you need an international driving permit (IDP) or ask at your local Post Office.
We are not responsible for content on third party websites.
