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Product legal information


LV= Britannia Rescue

LV=, Liverpool Victoria and Britannia Rescue are registered trade marks of Liverpool Victoria Friendly Society Limited and LV=, LV= Liverpool Victoria and LV= Britannia Rescue are trading styles of the Liverpool Victoria group of companies. Liverpool Victoria Insurance Company Limited, registered in England and Wales No. 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number: 202965.

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Make a complaint

If you feel something has gone wrong and you want to complain, you can get in touch by email, phone or letter.


Call 0800 756 8828

Lines are open: 9am - 5pm Monday to Friday.

Write to Quality Management Department, Britannia Rescue, Folly Hall Mills, St Thomas Road, Huddersfield, HD1 3LT

We'll look into your complaint, keep you updated and let you know the outcome of our investigation.

We'll resolve your complaint as soon as we can. If there's likely to be a delay we'll let you know why. If we haven't responded to all your issues within eight weeks, you can refer your case to the Financial Ombudsman Service. We'll remind you of this at the time.

If you don't agree with our decision

If you don't agree with our decision, please let us know. We'll talk this over with you and explain the reasons for our decision. If you're still unhappy you can ask the Financial Ombudsman Service to look at your complaint.

Contacting the Financial Ombudsman Service


Call 0800 023 4567

Lines are open: 8am - 8pm Monday to Friday, 9am - 1pm Saturday.

Write to The Financial Ombudsman Service, Exchange Tower, London, E14 9SR


We'll remind you how and when you can contact them.

LV= Britannia Rescue is part of the Liverpool Victoria (LV=) group of companies. See a summary of the LV= complaints data.