We use cookies to give you the best possible experience online. By continuing to use our website, you agree to receiving our cookies on your web browser. Visit our cookie policy page to find out more and how to change your cookie settings.

skip to main content

What to do if you break down

Round the clock breakdown assistance

If you break down

Call us on your mobile on +44 (0)1484 435806 or from the nearest phone on 0800 929 111 when it's safe to do so. Keep your mobile switched on and free for calls.

Have the following information ready:

  • Your policy number and the phone number you're calling from
  • Exact details of where you are
  • If you have personal cover and are not in your nominated vehicle you'll need the make, model and registration number of the vehicle you are driving or travelling in

Safety first

If you break down on a UK motorway:

  • Pull onto the hard shoulder as far to the left as you can and switch on your hazard warning lights
  • Use one of the emergency phones located along the hard shoulder. This will help us locate you
  • If you can't get to the hard shoulder only leave your vehicle if everyone can safely get clear of the carriageway. Whilst you are in the vehicle, keep your seatbelt on
  • Don't try and place any warning device on the carriageway
  • Leave all pets in the vehicle
  • Exit the vehicle as safely as possible and stand to the rear of the vehicle behind a barrier or up an embankment if there is one

When our breakdown professional arrives

They will do everything they can to get you on your way but please remember they are only authorised to provide the service you have paid for and agreed with us.

They will ask you to pay for any parts and we are not responsible for costs you arrange without authorisation from us.

When they have dealt with your breakdown they may ask you to sign an advice note. They’ll return this to us so we can monitor our service standards.

Back to existing customers

Broken down now?
Existing customers can call our 24 hour breakdown line on:

0800 929 111

From Europe, or from a mobile call
+44 (0)1484 435806

More contact details

Calls may be recorded

46 minute average response time
4 out of 5 cars fixed at the roadside

* Average response time of 45.81 mins and 84.28% of customers were able to complete their journey, based on 105,150 jobs from Agent Performance Review Report. Jul - Dec '16