Speak to someone in our friendly UK call centre
If you feel something has gone wrong and you want to complain, you can get in touch by email, phone or letter.
Call 0800 756 8828
Lines are open: 9am - 5pm Monday to Friday.
Write to Quality Management Department, Britannia Rescue, Folly Hall Mills, St Thomas Road, Huddersfield, HD1 3LT
We'll look into your complaint, keep you updated and let you know the outcome of our investigation.
We'll resolve your complaint as soon as we can. If there's likely to be a delay we'll let you know why. If we haven't responded to all your issues within eight weeks, you can refer your case to the Financial Ombudsman Service. We'll remind you of this at the time.
If you don't agree with our decision, please let us know. We'll talk this over with you and explain the reasons for our decision. If you're still unhappy you can ask the Financial Ombudsman Service to look at your complaint.
Contacting the Financial Ombudsman Service
Call 0800 023 4567
Lines are open: 8am - 8pm Monday to Friday, 9am - 1pm Saturday.
Write to The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
We'll remind you how and when you can contact them.
LV= Britannia Rescue is part of the Liverpool Victoria (LV=) group of companies. See a summary of the LV= complaints data.
Calls may be recorded. For Text Phone, first dial 18001.