Product legal information
Britannia Rescue
Britannia Rescue is a registered trade mark and is a trading style of the Liverpool Victoria group of companies. Liverpool Victoria Insurance Company Limited, registered in England and Wales No. 3232514 is authorised and regulated by the Financial Services Authority, register number 202965. Registered address for both companies: County Gates, Bournemouth BH1 2NF.
Xtend
Xtend breakdown insurance is underwritten by Motors Insurance Company Limited and administered by Car Care Plan. Terms and Conditions apply and can be obained from Britannia Rescue. See the Xtend policy document for more information.
Who regulates Britannia Rescue?
The Financial Services Authority (FSA) is an independent body that regulates the financial services industry in the UK. Our name, address and regulatory status can be checked on the FSA's Register of authorised firms by visiting www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
If you want to make a complaint
If you have a complaint about any part of the service you receive from Britannia Rescue, please contact our Quality Management Team.
Write to:
The Quality Management Team
Britannia Rescue
Freepost HF118
Huddersfield
HD1 1WP
Phone: 0800 756 8828
Lines open 9am to 5pm Monday - Friday
Your call may be recorded and/or monitored for training and audit purposes.
Email: quality@britanniarescue.com
Making a complaint will not affect your right to take legal action. We operate a written complaints procedure in accordance with the Financial Services Authority and you may be able to refer your complaint to the Financial Ombudsman Service. Details of our complaints handling process are available on request. The right to apply to the Ombudsman must be exercised within six months of the date of our decision. Please write to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Phone: 0845 080 1800
What happens if we can't meet our liabilities?
If we can't meet our liabilities to you, you may be able to claim compensation from the Financial Services Compensation Scheme (FSCS). How much you'll get will depend on the type of insurance you have:
- For compulsory insurances (eg third party motor insurance) it's 100% of your claim
- For non-compulsory insurances (eg home insurance) it's 90% of the claim
You can find out more from the FSCS.
Website: www.fscs.org.uk
Write to:
Financial Services Compensation Scheme
7th Floor
Lloyds Chambers
Portsoken Street
London
E1 8BN
Phone: 020 7892 7300
Email: enquiries@fscs.org.uk