FSA - Who regulates BR?
Britannia Rescue is a trading name of LV Insurance Services Ltd, registered in England No. 5264781 at County Gates, Bournemouth BH1 2NF, and authorised and regulated by the Financial Services Authority No. 315125. The FSA is an independent body that regulates the financial services industry in the UK. Our name, address and regulatory status can be checked on the FSA's Register of authorised firms by visiting www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
More details on the cover are provided in the Policy Summary and Policy Document alternatively you can request a copy by writing to:
The Quality Manager,
Britannia Rescue,
St George's Square,
Huddersfield
West Yorkshire,
HD1 1JF.
If you want to make a complaint
We are dedicated to providing you with a high quality service and we want to ensure that we maintain this at all times. If you feel that we have not offered a first class service please write and tell us. We will do our best to resolve the problem. If you have any questions or concerns about your policy or the handling of a claim you should, in the first instance, write quoting the number on your Britannia Rescue membership card to:
The Quality Manager,
Britannia Rescue,
St George's Square,
Huddersfield
West Yorkshire,
HD1 1JF.
Should you remain dissatisfied with our final decision, you have the right to ask the Financial Ombudsman Service to review your case. The right to apply to the Ombudsman must be exercised within six months of the date of our decision. Please write to:
The Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London,
E14 9SR. Telephone 0845 080 1800.
For various legal, regulatory and service requirements your telephone call may be recorded or monitored.
